Privacy

Who we are

DG Roofing & Exteriors is a roofing and exteriors contractor in Calgary, Alberta. This policy covers the instant estimator at dgroofing.ca/quote and the customer records we keep for our jobs.

What we collect

When you send a request: your name, phone number, and, if you give them, your email, property address and job details, plus the answers you gave the estimator and the price range it showed you.

When you type an address: it is sent to Google to find the address (Google Places), to measure the roof from aerial imagery (Google Solar API), and to show a satellite picture of the roof and, where Google has one, a street-level photo of the house (Google Maps and Google Street View). Google handles that data under its own privacy policy. We keep the measurement, the coordinates and the address, without your name, so the same roof does not have to be measured again, whether or not you send a request. The photos are not stored with your request. You can ask us to delete the measurement by calling 403-616-2605.

When you arrive from an ad or a link: the page you landed on, the site that sent you, and campaign codes in the link (for example utm_source or a Google click id). We keep these in a first-party cookie for 90 days so we know which ads bring in requests.

How we use it

To contact you about your request, book an inspection and prepare a quote, and to measure which advertising works. We do not sell or share your details with anyone for their own marketing.

Calls, texts and emails

Missed calls. When we can't answer, your call goes to our voicemail service, Twilio, which records your message for us. Every day, 7 am to 7 pm, except on holidays, it also sends one text to the number you called from, so you can text us your request instead. Reply STOP and we won't text you again. Texts and replies you send to that number reach us through Telegram, where we also get a notice of each new request, call and voicemail.

After you contact us, we may text or email you to confirm we have your request, to confirm a booked visit and remind you on the day, and up to three times to follow up on a quote. After a job, we may ask you once for a Google review, with one reminder. Each message says it is from DG Roofing & Exteriors and how to stop.

Reply STOP to any text and we stop texting you. To stop emails, reply to any of our emails and say so. You can also call 403-616-2605.

Customer records

If you become a customer, we keep one record with your contact details, your property's address and roof details, and your quotes, jobs, payments, warranty and review status, in our customer database (Supabase). We keep it until the 15-year workmanship warranty on your last job ends, then delete it. If you never become a customer, we delete it 12 months after we last dealt with you. If you ask us to stop contacting you, we keep only your phone number or email on a do-not-contact list, so we can keep honouring it. This also covers customers we worked with before this website.

Where it is kept

Requests are stored with our database provider (Supabase) and sent to us by email through our email provider (Resend). Calls and texts go through Twilio, and notices reach us through Telegram. All four may store data outside Canada.

We keep requests for as long as we need them to serve you and meet our legal obligations, then delete them.

Your choices

You can ask to see, correct or delete the information we hold about you, or ask us to stop contacting you, by calling 403-616-2605. You can also clear or block cookies in your browser.